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SHIPPING & RETURNS

Shipping & Delivery

Ciel dubai do free shipping express within United Arab Emirates within 2-3 business days from the moment it departs from our warehouse from Saturday to Thursday excluding Fridays and Holidays. Ciel dubai cannot be held responsible for unanticipated delays on delivery beyond its control.

Return Policy

For online orders, Ciel will refund/Exchange the purchase price of the product on the occasion that the item is damaged and doesn't meet the order details. You must inform ciel dubai within 7 (days) from the date of delivery. Ciel reserves the right to refuse returns.

Returns and Exchange

Tracking Your Shipment

All online orders shipment is being delivered through specified courier, you are provided with the delivery details from our contact centre and you can log in on the courier website and track the shipment. /OTHERWISE INTEGRATED FROM WEBSITE ITSELF/WAITING/

Privacy Policy

PRIVACY POLICY This privacy notice discloses the privacy practices for (cieldubai.com). This privacy notice applies solely to information collected by this website. It will notify you of the following: 1.   What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. 2.   What choices are available to you regarding the use of your data. 3.   The security procedures in place to protect the misuse of your information. 4.   How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing  We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information  You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: ·         See what data we have about you, if any. ·         Change/correct any data we have about you. ·         Have us delete any data we have about you. ·         Express any concern you have about our use of your data. Security  We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at +97155-131-8998 or email us @  cieldubai2017@gmail.com